About the position
As a Shortage Control Lead at Burlington Stores, Inc., you will be responsible for mitigating theft and fraud in high shortage areas of the store while promoting a safe and secure store environment. You will engage with our customers and associates in a manner consistent with our company core values by providing a strong and energetic greeting with eye contact and a smile. The Shortage Control Lead will be a valuable partner to store and field leadership by assisting in the training and development of the Shortage Control Associates, identifying and reporting theft incidents, and driving shortage education and awareness to all associates. Your confidence, positive attitude, command presence, and expertise in store shortage reduction programs will positively influence behaviors and reduce theft and fraud.
Responsibilities
- Provide an effective deterrent to dishonest behaviors throughout the store by demonstrating a command presence through role modeling impression of control, following dress code in the company issued vest and earpiece, demonstrating a positive demeanor, strong posture, and an energetic greeting
- Maintain a safe and secure store for our customers and associates with a strong attention to detail, ability to multi-task, strong communication, and aligned partnership with store leadership
- Enthusiastically engage with every customer and associate in areas of the store with highest risk for shortage
- Display a strong working knowledge of top shortage areas and support programs designed to identify and reduce theft
- Gather and document indicators of external theft and share with store and field leaders
- Network with local law enforcement as directed and support evidence gathering to address large scale or organized retail crime or repeat theft incidents
- Support store manager by providing internal controls and operational oversight including conducting associate package/bag checks, monitoring point of sale transactions, conducting store audits, and promoting Asset Protection programs
- Provide leadership with onboarding and ongoing support of associate training in shortage reduction programs and processes
- Assist store leadership in the preparation and execution of the semi-annual inventory process and developing action plans to reduce shortage
- Role-model behaviors that demonstrate that safety is a top priority
- Manage stressful situations and address unsafe practices at every opportunity
Requirements
- Ability to work a flexible schedule including nights, weekends, and holidays as required
Benefits
- Competitive wage
- Flexible hours
- Associate discount
- Medical coverage
- Dental coverage
- Vision coverage
- Life insurance
- Disability insurance
- Paid time off (up to 12 days annually for full-time associates)
- Paid holidays (up to 8)
- Paid sick time in accordance with applicable law
- 401(k) plan
- Training and development opportunities
