About the position
The Site Leader at Amazon.com Services LLC is a pivotal role responsible for overseeing all budgetary, people development, and operational objectives within the Fulfillment Center. This position requires a seasoned leader with a strong background in management, particularly in manufacturing, production, or distribution environments. The Site Leader will manage and lead a team of Operations and Area Managers, ensuring that performance objectives are met while fostering a positive work environment and building leadership capabilities within the team. The role demands flexibility, as the Site Leader must be prepared to work various hours, including overnight shifts, weekends, and holidays, depending on business needs. In this role, the Site Leader will drive the creation of quality initiatives and process change initiatives, utilizing Lean techniques to enhance operational efficiency. They will be responsible for the overall safety, quality, performance, and customer experience of either Inbound or Outbound operations. Setting clear expectations for Operations and Area Managers is crucial, as is measuring performance, providing feedback, and holding managers accountable for their departments' outcomes. The Site Leader will also collaborate closely with support staff across various functions, including HR, Finance, Facilities, Safety, and IT, to secure necessary resources for projects and initiatives. The position involves significant physical demands, including lifting and moving totes weighing up to 49 pounds, regular bending, stretching, and walking throughout the facility, which can span over a quarter mile. The Site Leader must be able to navigate construction and distribution environments that may be noisy or unconditioned, and they should be comfortable ascending and descending ladders and stairs safely. A degree in Engineering, Operations, or a related field, along with an MBA, is preferred, as is experience managing a contingent workforce during peak seasons. The ideal candidate will demonstrate the ability to handle changing priorities and make sound judgments in stressful situations, with a keen interest in long-term career development across multiple Fulfillment Centers nationwide.
Responsibilities
- Drives creation of quality initiatives, process change initiatives, and other Lean initiatives to enable their functional area and ultimately the Fulfillment Center to meet and exceed business plans.
- Responsible for the overall safety, quality, performance, and customer experience of either Inbound or Outbound operations.
- Sets and clarifies requirements and expectations for Operations and Area Managers, measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
- Leverages the Operations and Area Managers by sourcing and nurturing ideas, rolling them into the creation of improvement plans for the functional area.
- Takes proactive steps to ensure that best practices are shared across all departments, shifts, and among the network.
- Works closely with support staff (HR, Finance, Facilities, Safety, IT, and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area.
Requirements
- A completed Bachelor's Degree from an accredited university.
- 7+ years direct management experience, including a salaried workforce, in a manufacturing, production, or distribution environment.
- Experience with performance metrics and process improvement and Lean techniques.
- Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions, and terminations.
Nice-to-haves
- Degree in Engineering, Operations, or related field and MBA preferred.
- Experience with a contingent workforce during peak seasons.
- Ability to handle changing priorities and use good judgment in stressful situations.
- Interest in long-term career development through assignments in multiple Fulfillment Centers across the nation.
