Site Reliability Engineer - Assistant Vice President

About the position

At iCapital the Site Reliability Engineering team is fundamental to ensure our platform delivers consistent, reliable service to our client base. This role will work at the intersection of software engineering and operations, applying engineering principles to infrastructure challenges. This individual will design and implement scalable systems, create observability solutions that offer actionable insights, and develop automation to improve our platform's reliability. iCapital seeks a Site Reliability Engineer who thinks systematically about reliability, can translate business requirements into technical implementations, and thrives on making complex systems more robust.

Responsibilities

• Design, implement, and maintain service level objectives (SLOs) that align with business goals and customer expectations.
• Develop observability strategies, focusing on meaningful metrics that drive actionable insights.
• Architect and implement scalable infrastructure solutions using cloud-native technologies and infrastructure as code.
• Drive automation initiatives to eliminate toil and improve system reliability.
• Champion reliability best practices across development teams through consultation and tooling.
• Design and operation of a Kubernetes environment for container management and orchestration.
• Lead incident response, conduct thorough postmortems, and drive systematic improvements.
• Participate in on-call rotations with a focus on continuous service improvement.

Requirements

• 5+ years of SRE experience or related experience with 3+ years in AWS.
• Strong experience with container orchestration platforms like Kubernetes and related ecosystem tools.
• Working knowledge of databases such as MongoDB, Postgres, DynamoDB.
• Strong foundation in reliability engineering principles and distributed systems behavior.
• Experience defining and implementing SLOs/SLIs and using them to drive system improvements.
• Demonstrated ability to design and implement observability solutions that provide actionable insights while minimizing alert fatigue.
• Coding abilities in at least one IaC language, with Terraform strongly preferred and one programming language such as Python, Ruby or Java with a focus on maintainable, tested code.
• Understand modern observability practices and experience implementing and maintaining monitoring solutions such as Prometheus/Grafana, Splunk, NewRelic, CloudWatch, and ELK in the cloud.
• Strong incident response skills with experience leading incident retrospectives and driving improvements.
• Excellent problem-solving abilities and experience debugging distributed systems.
• Track record of successfully automating operations and reducing toil.
• Strong communication skills with ability to explain complex technical concepts to diverse audiences.

Benefits

• Base salary range of $120,000 to $160,000.
• Compensation package includes salary, equity for all full-time employees, and an annual performance bonus.
• Comprehensive benefits package that includes an employer matched retirement plan.
• Generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling.
• Parental leave.
• Unlimited paid time off (PTO).
• Flexibility to work remotely on Friday.