Splunk
posted 3 months ago
Splunk is dedicated to building a safer and more resilient digital world, and as a Site Reliability Engineer (SRE) early in your career, you will play a crucial role in this mission. The Cloud organization at Splunk is focused on developing and maintaining robust and resilient platform solutions for the Software as a Service (SaaS) hosting of Splunk's enterprise software. This position is part of the TechOps team, which is responsible for monitoring and resolving issues that affect the availability and performance of Splunk for our cloud customers around the clock. As a member of this team, you will be the authority on customer experience, providing support and guidance to ensure that all technical issues are addressed promptly and effectively. In this role, you will work on a 4 x 10 shift schedule, specifically from Wednesday to Saturday, 4 PM to 2 AM. Your primary responsibilities will include providing technical support for the Splunk Cloud fleet, performing impact assessments, documenting issues and remediation steps, and leading support cases. You will also communicate with other TechOps engineers and business partners regarding cloud-related issues, assist colleagues with complex tasks, and represent the TechOps team in meetings to recommend process improvements. Your goal will be to restore normal service operations as quickly as possible during escalated incidents, ensuring a quality customer experience at all times. The ideal candidate for this position will have a passion for large complex systems and experience working with distributed systems. You should be driven by data and constantly seek to automate processes to improve efficiency. This role requires a proactive approach to problem-solving, with a focus on identifying and addressing issues before they impact customers. As a fully remote position, you must be a U.S. citizen working on U.S. soil and able to support FedRAMP High requirements.