Site Reliability Engineer II

About the position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for partnering with engineering and technology teams to implement measures as prescribed by lead/senior SRE engineers. Key responsibilities include ensuring appropriate instrumentation, tooling, ticketing, alerting and on call routines are in place for key services, identifying root causes of issues through production triage efforts, and suggesting code enhancements to technology teams to automate services and improve reliability and efficiency. Job expectations include using software development skills to improve efficiency and to address gaps in reliability.

Responsibilities

• Develops and maintains reliability scripts, tools and libraries and leverages them for common instrumentation, automation, and operational needs.
• Mentors Site Reliability Engineer (SRE) resources on reliability practices and established tools/capabilities.
• Collaborates with Development and Infrastructure teams to understand technical solutions and implement monitoring capabilities.
• Partners to implement code changes to make use of common reliability libraries and tools.
• Helps Application Production Services and Application Development teammates understand how to use reliability tools.
• Identifies vulnerabilities and opportunities for reliability improvement.
• Engages as a subject matter expert in major incident triage efforts.
• Participates regularly in an on-call rotation with Production Support teammates.

Requirements

• Foundational knowledge of core ITIL processes such as the management of incidents, changes, and problems.
• Comfortable in the Splunk environment – able to analyze logs, create/modify dashboards, and utilize reporting and alerting functionality.
• Basic understanding of Federated IAM protocols such as SAML, OAuth, OpenID Connect, and FIDO2.
• Able to understand and analyze HTTP traces/Wireshark captures.
• Database/SQL knowledge - basic understanding of how a database functions and able to craft queries to pull data.
• Working knowledge of both Unix and Windows Operating Systems.
• Ability to understand and utilize various programming or scripting languages such as shell scripting, Perl, and PowerShell.
• Practical knowledge of SSL/TLS cryptography and PKI.
• Knowledge of LDAP and Active Directory services.

Nice-to-haves

• Strong knowledge and troubleshooting experiences in Windows, Linux, Oracle and MS SQL environments.
• Analytical skills and expertise in finding root causes and isolating complicated issues with various tools such as Splunk.
• Knowledge around Multi-Factor Authentication, Single-Sign On, Password Management, and Passwordless Authentication (FIDO2) solutions.
• Exposure to supporting Web Access Management solutions, such as Ping Access or CA SiteMinder.
• Experience with Apache and IIS solutions.
• Understanding of the OSI model.
• Knowledge of the Software Development Life Cycle.
• Familiarity and understanding of high-availability environments.