Site Reliability Engineer

About the position

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. Be part of a transformative team that is shaping the way First American builds and delivers world-class technology products that fuel the real estate industry. We are looking for the best-of-the-best technology experts who will envision, design, build, and deliver innovative solutions that provide exceptional experiences and lasting value to our customers. We're looking for a Site Reliability Engineer who is passionate about building reliable, scalable, and observable systems. Our mission is to eliminate operational toil, automate repetitive tasks, and embed reliability into everything we do. You'll play a critical role in driving availability, performance, and operational excellence across our platforms. This role is ideal for problem-solvers who thrive in collaborative environments and are eager to grow.

Responsibilities

• Support and enhance the reliability of in-house applications and systems across production and non-production environments.
• Design and implement resilient infrastructure and automate operational processes using IaC tools and pipelines.
• Improve observability by implementing monitoring, logging, alerting, and SLOs to detect and respond to issues proactively.
• Lead and participate in incident response, root cause analysis, and the creation of actionable postmortems.
• Collaborate with development, infrastructure, and support teams to drive reliability-focused architecture and tooling decisions.
• Identify and automate manual tasks using scripts, runbooks, and self-healing solutions to reduce operational overhead.
• Champion an engineering enablement model-empowering developers to own and operate what they build.

Requirements

• Proven experience supporting and improving distributed software systems in production.
• Proficiency in scripting and automation (PowerShell, Python, Bash, Node.js, or similar).
• Strong understanding of observability practices and tools (ELK Stack, OTel, AWS CloudWatch, Azure Application Insights).
• Hands-on experience with one or more cloud platforms (AWS preferred, Azure/GCP acceptable).
• Solid knowledge of CI/CD pipeline automation (GitHub Actions, Azure DevOps).
• Experience with infrastructure as code (Terraform and Ansible).
• Familiarity with incident response practices, SLAs/SLIs/SLOs, and service ownership models.
• Excellent communication and collaboration skills with a mindset for continuous learning and improvement.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401k
• PTO/paid sick leave
• Employee stock purchase plan