Site Reliability Engineer

About the position

As a Site Reliability Engineer (SRE), you will bridge the gap between development and operations, deploying updates to HiveWatch products, serving in an on-call rotation, & ensuring our services are reliable, scalable, and performant. You'll play a critical role in designing, implementing, and maintaining our infrastructure while collaborating closely with operations engineers and software engineers to solve complex technical challenges.

Responsibilities

• Plan and execute software deployments to production environments with minimal customer impact
• Participate in a regular on-call rotation to provide 24/7 coverage for critical systems
• Respond to alerts and resolve incidents within defined SLA timeframes
• Develop and maintain Terraform and Github Actions automation for deployment processes
• Manage feature flags and configuration changes during deployments
• Communicate deployment status to stakeholders when necessary
• Maintain deployment documentation and runbooks
• Design, build, and maintain scalable and reliable infrastructure
• Implement and manage CI/CD pipelines for efficient and reliable deployments
• Monitor system performance and respond to incidents in a timely manner
• Collaborate with development teams to optimize application performance
• Implement security best practices and ensure compliance with SOC2 and other security requirements
• Document processes, configurations, and troubleshooting procedures
• Continuously improve system reliability through post-incident reviews and proactive improvements
• Develop and improve monitoring and alerting based on operational experience
• Balance on-call responsibilities with regular work duties

Requirements

• Bachelor's degree in Computer Science or related field, or equivalent practical experience
• 3+ years of experience in systems administration, DevOps, or similar roles
• Strong knowledge of AWS cloud platforms
• Expertise managing AWS resources with Terraform
• Proficiency in scripting languages (Python, Bash, etc.)
• Familiarity with containerization and orchestration (Docker, Kubernetes)
• Experience with monitoring and logging systems (Prometheus, Grafana)
• Knowledge of networking concepts and security principles
• Excellent problem-solving skills and attention to detail
• Strong communication skills and ability to work in a collaborative environment

Benefits

• Health Benefits: Medical, Vision, Dental and Life Insurance
• Cutting edge solutions in an emerging field with lots of growth potential
• Generous compensation packages
• 401K
• Family friendly & compassionate work culture
• Hybrid work environment
• Work with good people who CARE about making the world a better place