About the position
As a member of the CarGurus reliability team, the site reliability engineer will be responsible for defining, maintaining, and promulgating best practices and tools for SRE and observability.
Responsibilities
- Linux administration, site reliability best practices, incident management, critical on call.
- Collaborating with Engineering and Product Managers to define SLOs and monitoring of well-designed SLIs
- Embedding with Engineering teams and independently addressing issues or collaborating to improve operational excellence
- Being the primary point of escalation and on the on call rotation for major engineering incidents
- Owning our Incident Response Process, including conducting blameless Postmortems
- Partnering with Engineering teams to ensure new services are production-ready
- Championing our organizational standards for architecting, observing, deploying, and scaling our products
- Evolving and maintaining our tracing, logging, monitoring, alerting, and other observability systems to increase observability and transparency
- Educating the company on observability tools and troubleshooting techniques and practices
- Making Data-Driven decisions to drive continuous improvement
- Refusing to accept manual work as a solution to areas of weakness
Requirements
- Linux administration, SRE theory and vocabulary, basic coding and scripting, production experience, incident management experience.
- A proven background in software engineering with multiple languages and significant relative operational experience running revenue-critical services at scale
- Understanding of technologies beyond coding such as Load Balancing, Configuration Management, Kubernetes, Terraform and Observability Systems
- Comfort in dealing with Incidents and Availability Issues under pressure
- Familiarity and experience working with cloud infrastructure in an AWS environment
- Familiarity with modern best Site Reliability Engineering practices and theory
- Comfort and skill in written and verbal communication across teams and organizations
- Excitement in solving puzzles, discovering how a new service or tool works by identifying the individual components, libraries, and relationships it is built upon
- A bias for action, but sufficient emotional intelligence to approach colleagues with positive regard and understanding their challenges and decisions
- Curiosity and the acceptance that there are always ways to learn and grow
- The desire to be an active contributor in a collaborative and fast-paced environment
Benefits
- Equity for all employees, both when they start and as they continue to grow with us.
- Career development and corporate giving programs.
- Employee resource groups (ERGs) and communities to help people build connections.
- Flexible hybrid model and robust time off policies to encourage work-life balance.
- Daily free lunch.
- New car discount.
- Meditation and fitness apps.
- Commuting cost coverage.
