Site Reliability Engineer

About the position

Dev Technology Group is recruiting for a Site Reliability Engineer who will be a part of a dynamic, energetic, and mission-oriented team responsible for the continuous monitoring (24x7x365) of multiple applications, responding to alerts and potential issues. This position will cover the Tuesday – Saturday from 11:00 PM – 07:00 AM shift, onsite in Ashburn, 5 days a week. Additionally, the position requires the willingness to work various shifts to accommodate coverage as needed; this role is an hourly paid position. To be successful the Site Reliability Engineer must be able to multitask and manage multiple systems individually or as part of a team. This work includes leveraging automated and manual performance monitoring tools to determine if an issue exists and its severity. A detailed record of all incidents and their resolutions shall be tracked for future evaluation and trending purposes.

Responsibilities

• Provide outstanding support of the Passenger Services Program Directorate’s (PSPD) suite of customer-facing applications
• Timely reporting of events and performance statistics; contacting the entity responsible for the application and recommending a resolution
• Monitor various applications to proactively identify system disruptions and preempt enterprise outages
• Ensure that required Service Level Agreements (SLAs) are met
• Notify internal and external departments of performance issues and trends
• Support maintenance and scheduled outages
• Review and update tickets with most current status information
• Understand applications and their interdependencies
• Incorporate monitoring of any new applications or systems
• Review and suggest monitoring tools as needed
• Perform application triage during active incidents
• Perform mitigation services for Mission Essential applications during scheduled changes and unplanned events
• Monitor and support scheduled change activity in the production environment and escalate unexpected issues
• Provide application verification support to support teams upon completion of scheduled changes in the production environment
• Root Cause Analyst (RCA) and follow up both internal and external
• Provide updated reports for monthly PMR presentation and review
• Provide daily executive reports detailing the health of the Passenger Services Program Directorate’s (PSPD) environment and any pending changes which may potentially impact PSPD applications
• Provide documentation and presentation support as needed
• Effectively document incidents describing the issue, business impact, root cause and fix actions
• Identify areas where improvements in processes or documentation will increase the team’s overall proficiency

Requirements

• At least 5+ years of experience supporting an IT system through troubleshooting, applications maintenance, and network operations
• ITIL experience with the ability to convey demonstrated strong knowledge in ITIL
• Experience with automated monitoring and performance management tools (i.e.: Auto Ops, App Dynamics, Splunk, etc.)
• Outstanding communications skills---both written and oral
• Ability to work in a collaborative environment as well as manage individual tasks

Nice-to-haves

• Experience with US Government systems (preferred)
• ITIL certification preferred; OR willingness to sit for the ITIL certification exam within the first year of hire

Benefits

• Generous and flexible time-off policy
• Flexible work schedules and telework options, including remote work availability for eligible projects
• Career development opportunities including a mentorship program, technical and management training through Dev University, hands-on learning through DevLab, tuition reimbursement, and paid training opportunities
• Industry-leading benefits including a choice of two health plans that include dental and vision, flexible spending account, commuter benefits, life insurance, and more
• 401K matching with a 5% matching contribution
• Regular team and company social events including our annual party, happy hours, fitness challenges, and more
• A focus on community engagement including company wide support activities, employer match for donations, and time off for volunteer efforts