Site Reliability Engineer

About the position

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we'd like to know: Are you FIS? This position will be hybrid (3 days onsite) for candidates who are located within commutable distance from our FIS Office locations throughout the US. FIS Cloud SRE team is looking for a highly skilled and motivated Site Reliability Engineer to join our dynamic team. You will have a solid background in supporting 99.99%+ applications in a highly available, 24/7, public-facing Linux environment. In this leadership role, you will be responsible for ensuring the scalability, high availability, performance, resiliency, and reliability of our software platforms. You will also develop and implement automation solutions to streamline our operations, improve efficiency and reduce toil. The role is designed for a SRE expert who can not only triage and prioritize when necessary, but also has a strong sense of responsibility and ownership and can drive a complex problem to completion.

Responsibilities

• Ensure the reliability and scalability of software applications.
• Develop and manage automation scripts and tools to improve system performance and efficiency.
• Monitor application performance and troubleshoot issues to ensure high availability and reliability.
• Collaborate with development teams to ensure best practices for deployment and operations.
• Conduct root cause analysis of incidents and implement corrective actions.
• Participate in on-call rotations to provide 24/7 support for critical systems.
• Identify and automate repetitive tasks to reduce manual toil and errors.
• Contribute to and maintain design and process documentation.
• Build and configure observability and Application Performance Management (APM) tools.
• Understand, champion, and enforce security and compliance policies and procedures adhering to frameworks like PCI, NIST, CIS, etc.
• Continually seek opportunities to improve SLA/Uptime and minimize customer impacts.

Requirements

• Proven experience as an Application Support Engineer or similar role, with leadership experience.
• Strong knowledge of automation tools and scripting languages.
• Ability to code automation using a structured programming language like Python.
• Proficiency in Linux.
• Broad knowledge of the architecture of enterprise-level information technology building blocks (e.g., Networking, Databases, Messaging, RBAC, etc.).
• Understanding of internet technologies and microservice-based architecture (e.g., Web servers, encryption, XML, HTTP, Web Services, APIs).
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills.
• Focus on scalability, high availability, performance, resiliency, and reliability of software applications.
• Bachelor's degree in Computer Science, Engineering, or a related field or relevant experience.

Nice-to-haves

• Experience with observability tools (Dynatrace, DataDog, Splunk, etc.).
• Knowledge of networking and security best practices.
• Knowledge of FIS products and services a plus but not required.
• Knowledge of the Financial Industry welcome.

Benefits

• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Inclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits