About the position
As a member of the CarGurus reliability team, the site reliability engineer will be responsible for defining, maintaining, and promulgating best practices and tools for SRE and observability.
Responsibilities
- Linux administration, site reliability best practices, incident management, critical on call.
- Collaborating with Engineering and Product Managers to define SLOs and monitoring of well-designed SLIs.
- Embedding with Engineering teams and independently addressing issues or collaborating to improve operational excellence.
- Being the primary point of escalation and on the on call rotation for major engineering incidents.
- Owning our Incident Response Process, including conducting blameless Postmortems.
- Partnering with Engineering teams to ensure new services are production-ready.
- Championing our organizational standards for architecting, observing, deploying, and scaling our products.
- Evolving and maintaining our tracing, logging, monitoring, alerting, and other observability systems to increase observability and transparency.
- Educating the company on observability tools and troubleshooting techniques and practices.
- Making Data-Driven decisions to drive continuous improvement.
- Refusing to accept manual work as a solution to areas of weakness.
Requirements
- Linux administration, SRE theory and vocabulary, basic coding and scripting, production experience, incident management experience.
- A proven background in software engineering with multiple languages and significant relative operational experience running revenue-critical services at scale.
- Understanding of technologies beyond coding such as Load Balancing, Configuration Management, Kubernetes, Terraform and Observability Systems.
- Comfort in dealing with Incidents and Availability Issues under pressure.
- Familiarity and experience working with cloud infrastructure in an AWS environment.
- Familiarity with modern best Site Reliability Engineering practices and theory.
- Comfort and skill in written and verbal communication across teams and organizations.
- Excitement in solving puzzles, discovering how a new service or tool works by identifying the individual components, libraries, and relationships it is built upon.
- A bias for action, but sufficient emotional intelligence to approach colleagues with positive regard and understanding their challenges and decisions.
- Curiosity and the acceptance that there are always ways to learn and grow.
- The desire to be an active contributor in a collaborative and fast-paced environment.
Benefits
- Equity for all employees, both when they start and as they continue to grow with us.
- Career development and corporate giving programs.
- Employee resource groups (ERGs) and communities.
- Flexible hybrid model.
- Robust time off policies.
- Daily free lunch.
- New car discount.
- Meditation and fitness apps.
- Commuting cost coverage.
