Site Reliability Engineer

About the position

We are seeking a highly skilled and proactive Site Reliability Engineer (SRE) to join our dynamic team, reporting directly to the Services Delivery Manager for Performance, Alerting, & Observability. The SRE will play a critical role in maintaining the reliability, availability, and performance of our IOPS IT server and infrastructure environments. This position is instrumental in ensuring the stability and operational efficiency of our IT infrastructure while strictly adhering to Good Manufacturing Practice (GMP) standards.

Responsibilities

• Proactively monitor and maintain Windows Server environments to guarantee efficient performance and reliability.
• Expertly manage and configure virtualized environments, including virtual machines, storage, and networking, to meet evolving business needs.
• Swiftly identify and resolve issues, ensuring high availability, security, and resilience of network resources.
• Conduct detailed root cause analysis and implement corrective actions to prevent recurrence, improving system reliability.
• Develop and maintain comprehensive documentation of processes, procedures, and best practices to facilitate knowledge sharing and training.
• Ensure rigorous compliance with GMP standards across all relevant processes and systems.
• Implement and manage robust change control processes to uphold system integrity and compliance.

Requirements

• A unique blend of system engineering and IT operations expertise, with a robust background in Windows Servers, Virtualization, and Cloud platforms (AWS & Oracle).
• Demonstrated experience with virtualization technologies and cloud platforms, including virtual machine management and configuration.
• A passion for enhancing system reliability and performance through innovative solutions.
• The ability to thrive in a fast-paced, multifaceted environment with a strong sense of urgency and accountability.
• Outstanding problem-solving skills, with a consistent record of addressing complex technical challenges.
• Strong communication skills, with the ability to effectively collaborate with cross-functional teams.
• A proactive mentality, constantly seeking opportunities to optimize and automate processes for increased efficiency.
• Solid change management skills, with experience in implementing and managing change control processes.
• In order to be considered for this position, you must hold a BA/BS degree in Computer Science or related field.

Nice-to-haves

• Principal Site Reliability Engineer: 8+ years of relevant experience with data center technologies including VMWare, NetApp, and Dell EMC storage, and backup solutions or equivalent combination of education and experience.
• Staff Site Reliability Engineer: 10+ years of relevant experience with data center technologies including VMWare, NetApp, and Dell EMC storage, and backup solutions or equivalent combination of education and experience.
• 3-5 years of experience in system administration, network engineering, or a related role desired.
• Experience working in a GMP environment and ensuring compliance with relevant standards preferred.
• Proficiency in scripting languages such as PowerShell, Python, or Bash plus Windows Server administration and troubleshooting are a plus.
• Relevant certifications (e.g., MCSE, VCP, CCNA) are a plus.

Benefits

• Health and wellness programs
• Fitness centers
• Equity awards
• Annual bonuses
• Paid time off for eligible employees at all levels