About the position
Writer is the full-stack generative AI platform delivering transformative ROI for the world's leading enterprises. Named one of the top 50 companies in AI by Forbes and one of the best places to work by Inc. Magazine, Writer empowers hundreds of customers like Accenture, Intuit, L'Oreal, Mars, Salesforce, and Vanguard to transform the way they work. Writer's fully integrated solution makes it easy to deploy secure and reliable AI applications and agents that solve mission-critical business challenges. Our suite of development tools is powered by Palmyra - Writer's state-of-the-art family of LLMs - alongside our industry-leading graph-based RAG and customizable AI guardrails. Founded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, our team of over 250 employees thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work.
Responsibilities
- Lead the design, implementation, and maintenance of Writer, Inc.'s cloud infrastructure to ensure high availability and performance
- Design and implement scalable cloud automation to support seamless deployment for our largest enterprise customers
- Automate infrastructure provisioning and management using Terraform & Python
- Collaborate with development teams to optimize cloud resources and enhance system reliability
- Develop and maintain monitoring and alerting systems to proactively identify and resolve issues affecting the reliability of our writing solutions
- Conduct post-mortem analyses of system failures to identify root causes and implement preventive measures
- Optimize and scale our cloud infrastructure to support growing user demand and ensure cost efficiency
- Ensure the security and compliance of our systems, adhering to industry standards and regulations
- Provide mentorship and technical guidance to junior engineers, fostering a culture of reliability and continuous improvement
- Stay current with emerging technologies and industry trends to continuously improve our site reliability practices
Requirements
- Proven expertise in Site Reliability Engineering with a minimum of 7 years of hands-on experience
- Deep understanding of system architecture and infrastructure design to ensure high availability and performance
- Bachelor's degree in Computer Science, Engineering, or a related technical field
- Strong proficiency in programming languages such as Python, Java, Go for automation and monitoring
- Experience with cloud platforms like AWS, Azure, or GCP, and their respective services for scalable and resilient systems
- Expertise in containerization technologies (e.g., Docker, Kubernetes) and orchestration tools
- Knowledge of monitoring and logging tools (e.g., Prometheus, Grafana, ELK Stack) to maintain system health and performance
- Ability to lead and mentor junior engineers in best practices for reliability and system optimization
- Excellent communication skills to collaborate effectively with cross-functional teams and stakeholders
- Proactive approach to identifying and mitigating potential system failures and performance bottlenecks
Nice-to-haves
- Software engineering expertise
- Terraform
- Python
- Kubernetes
- Scala
- AWS/GCP
Benefits
- Generous PTO, plus company holidays
- Medical, dental, and vision coverage for you and your family
- Paid parental leave for all parents (12 weeks)
- Fertility and family planning support
- Early-detection cancer testing through Galleri
- Flexible spending account and dependent FSA options
- Health savings account for eligible plans with company contribution
- Annual work-life stipends for: Home office setup, cell phone, internet
- Wellness stipend for gym, massage/chiropractor, personal training, etc.
- Learning and development stipend
- Company-wide off-sites and team off-sites
- Competitive compensation, company stock options and 401k
