SME -Software Developer, Systems Software

Cayuse Holdings - Raleigh, NC

Full-time

Raleigh, NC

About the position

Cayuse Technologies, LLC is seeking a highly skilled SME Software Developer, Systems Software to join our team. This position involves working closely with IT and Business teams to develop and enhance ServiceNow capabilities. The ideal candidate will be responsible for independently managing tactical enterprise projects while also collaborating with peers to create real-time solutions. As a ServiceNow Business Analyst, you will estimate, implement, and enhance the ServiceNow platform and its modules according to business requirements. In this role, you will configure and enhance core applications, including but not limited to Service Catalog, Service Portal, Incidents, Knowledge Base, Management, Project & Portfolio, and Reporting Administration of the ServiceNow platform. You will be expected to produce clear, concise, and accurate technical documentation, such as requirements, system architecture designs, and use case diagrams. Strong communication skills are essential, as you will need to collaborate effectively across teams and the organization. This position is remote, and you will be required to establish a productive workspace while adhering to polished office protocols and high-tempo communication streams. You may also be asked to travel for business or professional development purposes. Please note that this job description is not exhaustive and may change at any time with or without notice.

Responsibilities

• Work closely with IT and Business teams to develop and enhance ServiceNow capabilities.
• Work independently on tactical enterprise projects, while collaborating with peers to develop real-time solutions.
• Act as ServiceNow Business Analyst in estimating, implementing, and enhancing ServiceNow platform and modules per business requirements.
• Configure and enhance core applications, including Service Catalog, Service Portal, Incidents, Knowledge Base, Management, Project & Portfolio, and Reporting Administration of ServiceNow platform.
• Write clear, concise, and accurate technical documentation, including requirements, system architecture design, and use case diagrams.
• Utilize strong communication skills and collaborate effectively across the team and the organization.
• Perform other duties as assigned.

Requirements

• 3+ years experience supporting the implementation, administration, configuration, and/or development with ServiceNow ITSM application suite.
• 4+ years experience with hands-on implementation and support experience with ServiceNow ITSM application suite.
• 4+ years working with IT and Business teams to develop and enhance ServiceNow capabilities.
• ITIL Foundations Certification.
• ServiceNow System Administrator Certification.
• Hands-on experience with implementing and supporting ServiceNow platform features/functions including CMDB, Incident, Problem, Change, Service Catalog, Service Portal, Workflows, Knowledge, and Roles/permissions.
• Secret Clearance is required.
• Ability to pass a background check.

Nice-to-haves

• Self-starter with the ability to learn new tasks and skills.
• Strong organization and communication skills.
• Ability to multitask and manage time effectively.
• Team player.
• Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and SharePoint.