SME -Software Developer, Systems Software

Cayuse Holdings - Dover, DE

Full-time

Onsite - Dover, DE

About the position

Cayuse Technologies, LLC is seeking a Subject Matter Expert (SME) Software Developer specializing in Systems Software to join our team. This position is integral to enhancing our ServiceNow capabilities, working closely with both IT and Business teams. The SME Software Developer will be responsible for developing and implementing solutions that meet business requirements while adhering to the core values of Cayuse. The role requires a proactive individual who can work independently on tactical enterprise projects while also collaborating with peers to create real-time solutions. In this role, the SME Software Developer will act as a ServiceNow Business Analyst, estimating, implementing, and enhancing the ServiceNow platform and its various modules. Key responsibilities include configuring and enhancing core applications such as Service Catalog, Service Portal, Incident Management, Knowledge Base, and Project & Portfolio Management. The ability to produce clear and concise technical documentation, including requirements and system architecture designs, is essential. Strong communication skills are necessary to effectively collaborate across teams and the organization, ensuring that all stakeholders are aligned and informed throughout the project lifecycle. The position is remote, requiring the individual to establish a productive workspace and maintain polished office protocols. The SME Software Developer must be able to work varying schedules and extended hours as needed to meet business demands and project deadlines. Attendance at both in-person and virtual meetings is required, and occasional travel for business or professional development may be necessary. This role is not just about technical skills; it also emphasizes the importance of teamwork, organization, and the ability to multitask in a fast-paced environment.

Responsibilities

• Work closely with IT and Business teams to develop and enhance ServiceNow capabilities.
• Work independently on tactical enterprise projects while collaborating with peers to develop real-time solutions.
• Act as ServiceNow Business Analyst in estimating, implementing, and enhancing the ServiceNow platform and modules per business requirements.
• Configure and enhance core applications, including Service Catalog, Service Portal, Incidents, Knowledge Base, Management, Project & Portfolio, and Reporting Administration of ServiceNow platform.
• Write clear, concise, and accurate technical documentation, including requirements, system architecture design, and use case diagrams.
• Utilize strong communication skills and collaborate effectively across the team and the organization.
• Perform other duties as assigned.

Requirements

• 3+ years experience supporting the implementation, administration, configuration, and/or development with ServiceNow ITSM application suite.
• 4+ years experience with hands-on implementation and support experience with ServiceNow ITSM application suite.
• 4+ years working with IT and Business teams to develop and enhance ServiceNow capabilities.
• ITIL Foundations Certification.
• ServiceNow System Administrator Certification.
• Hands-on implementation and support experience with ServiceNow ITSM application suite.
• Hands-on experience with implementing and supporting ServiceNow platform features/functions including CMDB, Incident, Problem, Change, Service Catalog, Service Portal, Workflows, Knowledge, and Roles/permissions.
• Secret Clearance is required.
• Must be able to pass a background check.

Nice-to-haves

• Self-starter with the ability to learn new tasks and skills.
• Strong organization and communication skills.
• Ability to multitask and have practical time management skills.
• Team Player.
• Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint.