Social Media & Community Manager

About the position

As a Social Media & Community Manager at Melio, you will be responsible for expanding our social media presence and managing community engagement focused on professional groups for accountants and small business owners. You will craft compelling content tailored to the unique audience of each platform, develop engaging content for accounting professionals, and support online events aimed at building a stronger community. Your role will involve collaborating with various internal teams to gather insights and relay community feedback, while also tracking and analyzing social engagement metrics to adapt content strategies based on performance.

Responsibilities

• Craft compelling content for social media, tailored to the unique audience and engagement style of each platform (Instagram, LinkedIn, Facebook, and X)
• Develop engaging content for accounting professionals that builds a genuine sense of community, encourages active participation, and nurtures interest in the company's offerings
• Support and manage online events aimed at building a stronger community, from webinars to Q&As and virtual meetups
• Add a unique brand voice to communications, ensuring consistency and approachability in interactions with users across platforms and in online groups
• Manage and monitor social media accounts, posting relevant and timely content to strengthen the brand's presence and build a supportive community
• Collaborate with internal teams such as marketing, customer experience, product, business development, and more to gather insights and relay community feedback
• Track and analyze social engagement metrics, adapting content strategy based on performance
• Serve as a community advocate, helping gather feedback and insights from users to share with relevant teams for continuous improvement

Requirements

• At least 3 years of experience in social media management and community-building for a B2B or B2C tech product or platform
• Strong written and verbal communication with a passion for content creation and community engagement
• Experience creating content for online communities, especially for accounting and small business groups
• Strong knowledge of trends on social media, and skilled in managing social media accounts on platforms like Instagram, Facebook, LinkedIn, and X
• Familiarity with online event coordination and management
• Experience using social media tools like Sprout and Canva to create content and schedule posts
• Strong multitasking, time-management, and organizational skills
• A team player who can also work independently

Nice-to-haves

• Experience working with small businesses and accountants
• Familiarity with fintech or B2B tech industries
• Basic understanding of SEO and PPC

Benefits

• Competitive compensation packages
• Annual base salary range of $90,000 - $102,000
• Generous medical, dental, and vision plans with up to 100% employer-paid coverage
• 401K matching and stock options
• Holistic wellness support including financial, physical, emotional, social, and community support
• Competitive vacation time, sick days, holidays, parental leave, and wedding days
• Fully stocked kitchens, weekly Seamless stipend, and catered meals
• Collaborative office culture in a hybrid working environment
• Opportunities for professional and personal growth through workshops, mentorship programs, and team building activities