Social Media Content Moderator -- Onsite-Bilingual French/English

Teleperformance - Fort Pierce, FL

Full-time - Entry Level

Fort Pierce, FL

10,001+ employees

Administrative and Support Services

About the position

The Social Media Content Moderator position at Teleperformance USA involves moderating user-generated content on client platforms, ensuring compliance with community guidelines while providing a positive social experience. This role requires bilingual proficiency in French and English and is based on-site in Port Saint Lucie, Florida. The position emphasizes the importance of accuracy, quality, and emotional resilience in handling potentially sensitive content.

Responsibilities

• Moderate user-generated content to ensure compliance with community guidelines.
• Review and classify highly sensitive content uploaded by users.
• Investigate and resolve complex content issues within agreed turnaround times.
• Participate in continuous training programs for optimal role development.
• Provide trends and insights for process and policy improvements.
• Comply with corporate confidentiality policies regarding customer information.
• Remain updated on workflow changes and operational guidelines.
• Participate in refresher training to implement correct policies.

Requirements

• Bilingual in French and English, both written and spoken.
• Experience navigating internet websites including social media.
• Strong emotional intelligence and resilience.
• Attention to detail and logical problem-solving skills.
• Ability to work various shifts and be flexible with changing business needs.
• Strong computer skills, including experience with Windows operating systems.
• Ability to type at least 25 words per minute.
• High School Graduate or GED or higher (proof required).
• Predictable and reliable attendance.
• 6 months of customer service experience preferred.
• Proven oral and written communication skills.

Nice-to-haves

• Experience in social media content moderation.
• Familiarity with community standards and content guidelines.

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs