Social Media Content Moderator -- Onsite-Bilingual French/English

Teleperformance - Port Saint Lucie, FL

Full-time - Entry Level

Port Saint Lucie, FL

10,001+ employees

Administrative and Support Services

About the position

The Social Media Content Moderator position at Teleperformance involves moderating user-generated content on client platforms, ensuring compliance with community guidelines while providing a positive social experience for users. This role requires bilingual proficiency in French and English and is based on-site in Port Saint Lucie, Florida. The position emphasizes the importance of accuracy, quality, and adherence to corporate confidentiality policies while engaging in continuous training and development.

Responsibilities

• Moderate user-generated content to ensure compliance with community guidelines.
• Review content for accuracy and quality standards.
• Participate in refresher training to implement correct policies.
• Classify and eliminate sensitive content according to client parameters.
• Investigate and resolve complex content issues within turnaround times.
• Comply with corporate confidentiality policies regarding customer information.
• Provide insights and trends for process improvements.
• Stay updated on workflow changes and operational guidelines.

Requirements

• Bilingual in French and English, both written and spoken.
• Ability to work on-site in Port St. Lucie, Florida.
• Experience navigating internet websites and social media.
• Strong emotional intelligence and resilience.
• Attention to detail and logical problem-solving skills.
• Ability to type at least 25 wpm.
• High School Graduate or GED or higher (proof required).
• 6 months of customer service experience preferred.

Nice-to-haves

• Experience with Windows operating systems.
• Strong computer skills to use multiple programs simultaneously.
• Availability to work various shifts.

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs