Social Media Content Moderator -- Onsite-Bilingual French/English

Teleperformance - Okeechobee, FL

Full-time - Entry Level

Okeechobee, FL

10,001+ employees

Administrative and Support Services

About the position

The Social Media Content Moderator position at Teleperformance USA involves moderating user-generated content on client platforms to ensure compliance with community guidelines. This role is essential for maintaining a positive social experience for users and requires a bilingual (French/English) individual who can work onsite in Port Saint Lucie, Florida. The position emphasizes collaboration, continuous training, and the ability to handle sensitive content while providing insights for process improvements.

Responsibilities

• Moderate user-generated content to ensure compliance with community guidelines.
• Review and classify sensitive content uploaded by users according to client-defined parameters.
• Investigate and resolve complex content issues within agreed turnaround times.
• Participate in refresher training to implement correct policies consistently.
• Comply with corporate confidentiality policies regarding customer information.
• Provide trends and insights for process, policy, and product improvements.
• Stay updated on workflow changes, operational guidelines, and community standards.
• Work onsite at Port St. Lucie, Florida.

Requirements

• Bilingual in French and English, both written and spoken.
• Experience navigating internet websites including social media and commercial sites.
• Strong emotional intelligence and resilience.
• Attention to detail and logical problem-solving skills.
• Ability to type at least 25 words per minute.
• High School Graduate or GED or higher (proof required).
• Predictable and reliable attendance.
• 6 months of customer service experience preferred.
• Proven oral and written communication skills.
• Strong computer skills, including experience with Windows operating systems.

Nice-to-haves

• Experience in social media content moderation.
• Familiarity with community guidelines and content policies.

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs