Social Media Content Moderator -- Onsite-Bilingual French/English

Teleperformance - Port Saint Lucie, FL

Full-time - Entry Level

Port Saint Lucie, FL

10,001+ employees

Administrative and Support Services

About the position

The Social Media Content Moderator position at Teleperformance USA is an onsite role based in Port Saint Lucie, Florida, requiring bilingual proficiency in French and English. The primary responsibility is to moderate user-generated content on client platforms, ensuring compliance with community guidelines and maintaining a positive social experience for users. This role involves reviewing potentially sensitive content, participating in training, and providing insights for process improvements.

Responsibilities

• Moderate user-generated content to ensure compliance with community guidelines.
• Review content for accuracy and quality standards.
• Participate in refresher training to implement correct policies.
• Classify and eliminate sensitive content according to client parameters.
• Investigate and resolve complex content issues within turnaround times.
• Comply with corporate confidentiality policies regarding customer information.
• Participate in continuous training programs for optimal role development.
• Follow all orders, instructions, and procedures related to the role.
• Moderate potentially traumatic or offensive content.
• Provide trends and insights for process and policy improvements.
• Stay updated on workflow changes and operational guidelines.

Requirements

• Bilingual in French and English, both written and spoken.
• Ability to work onsite in Port St. Lucie, Florida.
• Experience navigating internet websites and social media.
• Strong emotional intelligence and resilience.
• Attention to detail and flexibility to meet changing business needs.
• Logical problem-solving skills and ability to work various shifts.
• Experience with Windows operating systems and strong computer skills.
• Ability to type at least 25 words per minute.
• High School Graduate or GED or higher (proof required).
• Predictable and reliable attendance.
• 6 months of customer service experience preferred.
• Proven oral and written communication skills.
• Strong organizational and work prioritization skills.

Nice-to-haves

• Experience in social media content moderation.
• Familiarity with community standards and content guidelines.

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs