Social Media Content Moderator - Onsite -Bilingual Korean/English

Teleperformance - Okeechobee, FL

Full-time - Entry Level

Okeechobee, FL

10,001+ employees

Administrative and Support Services

About the position

The Social Media Content Moderator position at Teleperformance USA involves moderating user-generated content on client platforms, ensuring compliance with community guidelines while providing a positive social experience for users. This role requires bilingual proficiency in Korean and English and is based on-site in Port Saint Lucie, Florida. The position emphasizes the importance of accuracy, quality, and adherence to corporate confidentiality policies while handling potentially sensitive content.

Responsibilities

• Moderate user-generated content to ensure compliance with community guidelines.
• Review and classify sensitive content uploaded by users according to client-defined parameters.
• Investigate and resolve complex content issues within agreed turnaround times.
• Participate in continuous training programs for optimal role development.
• Provide trends and insights for process improvements and recommendations.
• Comply with corporate confidentiality policies regarding customer information.
• Remain updated on workflow changes, operational guidelines, and policy updates.
• Participate in refresher training to implement correct policies.

Requirements

• Bilingual in Korean and English, both written and spoken.
• Ability to work on-site at Port St. Lucie, Florida.
• Experience navigating internet websites, including social media and commercial sites.
• Strong emotional intelligence and resilience.
• Attention to detail and logical problem-solving skills.
• Ability to type at least 25 words per minute.
• High School Graduate or GED or higher (proof required).
• Predictable and reliable attendance.
• 6 months of customer service experience preferred.

Nice-to-haves

• Experience with Windows operating systems.
• Strong computer skills with the ability to use multiple programs simultaneously.
• Proven oral and written communication skills.
• Organization and work prioritization skills.

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs