Social Media Content Moderator -Onsite-Bilingual Portuguese/English

Teleperformance - Vero Beach, FL

Full-time - Entry Level

Vero Beach, FL

10,001+ employees

Administrative and Support Services

About the position

The Social Media Content Moderator position at Teleperformance USA involves moderating user-generated content on client platforms to ensure compliance with community guidelines. This role is essential for maintaining a positive social experience for users by reviewing and managing potentially sensitive content. The position requires bilingual proficiency in Portuguese and English and is based on-site in Port Saint Lucie, Florida.

Responsibilities

• Moderate user-generated content to ensure compliance with community guidelines.
• Review and classify sensitive content uploaded by users according to client parameters.
• Investigate and resolve complex content issues within agreed turnaround times.
• Participate in continuous training programs for optimal role development.
• Provide trends and insights for process and policy improvements.
• Comply with corporate confidentiality policies regarding customer information.
• Remain updated on workflow changes and operational guidelines.

Requirements

• Bilingual in Portuguese and English, both written and spoken.
• Experience navigating internet websites, including social media.
• Strong emotional intelligence and resilience.
• Attention to detail and logical problem-solving skills.
• Ability to work various shifts and be flexible with changing business needs.
• Strong computer skills, including experience with Windows operating systems.
• Ability to type at least 25 words per minute.
• High School Graduate or GED or higher (proof required).
• At least 18 years of age.
• 6 months of customer service experience preferred.

Nice-to-haves

• Experience in social media content moderation.
• Proven oral and written communication skills.
• Organization and work prioritization skills.

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs