Social Media Content Moderator - Onsite -Bilingual Russian/English

Teleperformance - Fort Pierce, FL

Full-time - Entry Level

Fort Pierce, FL

10,001+ employees

Administrative and Support Services

About the position

The Social Media Content Moderator position at Teleperformance USA involves moderating user-generated content on client platforms, ensuring compliance with community guidelines while maintaining a high standard of accuracy and quality. This role is essential for providing a positive social experience for users and requires a bilingual proficiency in Russian and English.

Responsibilities

• Moderate user-generated content to ensure compliance with community guidelines.
• Review, classify, and eliminate sensitive or violent content uploaded by users.
• Investigate and resolve complex content issues within agreed turnaround times.
• Participate in continuous training programs for optimal role development.
• Provide trends and insights for process and policy improvements.
• Comply with corporate confidentiality policies regarding customer information.
• Remain updated on workflow changes and operational guidelines.

Requirements

• Bilingual in Russian and English, both written and spoken.
• Experience navigating internet websites including social media.
• Strong emotional intelligence and resilience.
• Attention to detail and logical problem-solving skills.
• Ability to work various shifts and be flexible with hours.
• Strong computer skills, including experience with Windows operating systems.
• Ability to type at least 25 words per minute.
• High School Graduate or GED or higher.

Nice-to-haves

• 6 months of customer service experience preferred.
• Proven oral and written communication skills.
• Organization and work prioritization skills.

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs