Social Media Content Moderator - Onsite -Bilingual Spanish/English

Teleperformance - Port Saint Lucie, FL

Full-time - Entry Level

Port Saint Lucie, FL

10,001+ employees

Administrative and Support Services

About the position

The Social Media Content Moderator position at Teleperformance USA involves moderating user-generated content on client platforms to ensure compliance with community guidelines. This role is essential for maintaining a positive social experience for users and requires a bilingual (Spanish/English) individual who can work onsite in Port Saint Lucie, Florida. The position emphasizes attention to detail, emotional resilience, and the ability to handle sensitive content while providing insights for process improvements.

Responsibilities

• Moderate user-generated content to ensure compliance with community guidelines.
• Review and classify highly sensitive content uploaded by users.
• Participate in refresher training to implement correct policies.
• Investigate and resolve complex content issues within turnaround times.
• Comply with corporate confidentiality policies regarding customer information.
• Provide trends and insights for process and policy improvements.
• Stay updated on workflow changes and operational guidelines.
• Work onsite at Port St. Lucie, Florida.

Requirements

• Bilingual in Spanish and English (speak, read, and write).
• Experience navigating internet websites including social media.
• Strong emotional intelligence and resilience.
• Attention to detail and logical problem-solving skills.
• Ability to type at least 25 wpm.
• High School Graduate or GED or higher (proof required).
• Predictable and reliable attendance.
• 6 months of customer service experience preferred.
• Proven oral and written communication skills.
• Strong computer skills, including experience with Windows operating systems.

Nice-to-haves

• Experience in social media content moderation.
• Familiarity with community standards and content guidelines.

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs