Social Media Content Moderator - Onsite -Bilingual Spanish/English

Teleperformance - Port Saint Lucie, FL

Full-time - Entry Level

Port Saint Lucie, FL

10,001+ employees

Administrative and Support Services

About the position

The Social Media Content Moderator position at Teleperformance involves moderating user-generated content on client platforms to ensure compliance with community guidelines. This role is essential for maintaining a positive social experience for users and requires a bilingual individual fluent in Spanish and English. The position is based on-site in Port Saint Lucie, Florida, and involves reviewing potentially sensitive content while adhering to corporate confidentiality policies.

Responsibilities

• Moderate user-generated content to ensure compliance with community guidelines.
• Review content for accuracy and quality, upholding high standards.
• Participate in refresher training to implement correct policies.
• Comply with performance indicators defined by the client's operation.
• Classify and eliminate sensitive content according to client parameters.
• Investigate and resolve complex content issues within turnaround times.
• Comply with corporate confidentiality policies regarding customer information.
• Participate in continuous training for optimal role development.
• Moderate potentially traumatic and sensitive content.
• Provide insights and recommendations for process improvements.
• Stay updated on workflow changes and operational guidelines.

Requirements

• Bilingual in Spanish and English (speak, read, and write).
• Ability to work on-site in Port St. Lucie, Florida.
• Experience navigating internet websites and social media.
• Strong emotional intelligence and resilience.
• Attention to detail and logical problem-solving skills.
• Availability to work various shifts.
• Experience with Windows operating systems.
• Strong computer skills, able to multitask across programs.
• Typing speed of at least 25 wpm.
• High School Graduate or GED or higher (proof required).
• Predictable and reliable attendance.
• 6 months of customer service experience preferred.
• Proven oral and written communication skills.
• Strong organizational and prioritization skills.

Nice-to-haves

• Experience in social media content moderation.
• Familiarity with community standards and guidelines.

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs