Social Media Content Moderator - Onsite work

Teleperformance - Palm City, FL

Full-time - Entry Level

Palm City, FL

10,001+ employees

Administrative and Support Services

About the position

The Social Media Content Moderator position at Teleperformance USA involves moderating user-generated content on client platforms to ensure compliance with community guidelines. This role is essential for maintaining a positive social experience for users by reviewing potentially sensitive and graphic content. The position requires on-site work in Port Saint Lucie, Florida, and offers opportunities for personal and professional growth in a collaborative environment.

Responsibilities

• Moderate user-generated content to ensure compliance with community guidelines.
• Review and classify sensitive or potentially violent content uploaded by users.
• Participate in refresher training to implement correct policies.
• Comply with performance indicators defined by the client's operation.
• Investigate and resolve complex content issues within turnaround times.
• Maintain confidentiality and security of customer information.
• Provide insights for process and policy improvements.
• Stay updated on workflow changes and operational guidelines.

Requirements

• Experience navigating internet websites including social media and commercial sites.
• Strong emotional intelligence and resilience.
• Attention to detail and logical problem-solving skills.
• Ability to work on-site at Port St. Lucie, Florida.
• Availability to work various shifts as needed.
• Strong computer skills, including experience with Windows operating systems.
• Ability to type at least 25 wpm.
• High School Graduate or GED or higher (proof required).
• Predictable and reliable attendance.
• 6 months of customer service experience preferred.
• Proven oral and written communication skills.
• Organization and work prioritization skills.

Nice-to-haves

• Experience with content moderation or similar roles.

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs