Social Media Content Moderator

Alorica - Tulsa, OK

Full-time - Entry Level

Tulsa, OK

Administrative and Support Services

About the position

As a Social Media Content Moderator at Alorica, you will play a crucial role in maintaining the integrity of online communities by reviewing and moderating user-generated content. Your primary responsibility will be to ensure that all content adheres to community guidelines and policies, thereby creating a safe and comfortable environment for users. This position requires a keen eye for detail and the ability to interpret complex policies while working in a fast-paced environment.

Responsibilities

• Review content (video, image, text) and conduct quality control to ensure compliance with local policies and regulations.
• Become knowledgeable about online community standards and apply them to content moderation.
• Interpret and apply complex policies and guidelines to user-generated content.
• Review reported content within agreed turnaround times and standards of quality.
• Escalate issues that fall outside of company policy.

Requirements

• High school diploma or GED.
• Strong computer navigational skills.
• Familiarity with Microsoft Office applications (Word, Excel).
• Excellent oral and written communication skills.
• Exceptional listening and comprehension skills.
• Ability to handle viewing graphic and potentially disturbing content.
• Ability to react quickly and effectively with high attention to detail.

Nice-to-haves

• Good understanding of social media pop culture.
• Proven experience in overcoming unexpected difficulties and using logical problem-solving skills.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Paid time off