Social Media Content Moderator

$33,280 - $33,280/Yr

Alorica - Saint Joseph, MO

Full-time - Entry Level

Saint Joseph, MO

Administrative and Support Services

About the position

The Social Media Content Moderator at Alorica plays a crucial role in maintaining the integrity of online platforms by reviewing and moderating user-generated content. This position ensures that all content adheres to community guidelines and policies, thereby creating a safe and comfortable environment for users. The role requires a keen eye for detail and the ability to interpret complex policies while working in a fast-paced environment.

Responsibilities

• Review content (video, image, text) and conduct quality control to ensure compliance with local policies and regulations.
• Become knowledgeable about online community standards.
• Interpret and apply complex policies and guidelines to content.
• Review reported content within agreed turnaround times and standards of quality.
• Escalate issues that fall outside of company policy.

Requirements

• High school diploma or GED.
• Strong computer navigational skills.
• Familiarity with Microsoft Office applications (Word, Excel).
• Excellent oral and written communication skills.
• Exceptional listening and comprehension skills.
• Professional and courteous demeanor.
• Ability to handle viewing graphic and potentially disturbing content.
• Ability to react quickly and effectively with high attention to detail and fast learning ability.
• High level of engagement and professionalism.
• Good understanding of social media pop culture.
• Proven experience in overcoming unexpected difficulties and using logical problem-solving skills.

Benefits

• Health, dental, and vision coverage/HSA
• Paid Time Off (PTO)
• 401K retirement plan
• Leadership programs
• Paid training and tuition reimbursement