Software Application Support Specialist

Versaterm • Lexington, SC

430d

About The Position

The Software Application Support Specialist plays a crucial role in providing technical support to end users experiencing issues with software applications and systems. This position focuses on troubleshooting, problem resolution, and enhancing workflows through automation, all while delivering exceptional customer service in a collaborative environment.

Requirements

• Degree or certification in an IT-related field (e.g., Computer Science, Information Systems) or equivalent professional experience.
• Entry-level knowledge of SQL and relational databases (e.g., CRUD operations, stored procedures).
• Proficiency in software troubleshooting and resolving application-related issues.
• Familiarity with IT support processes, such as ITIL frameworks.
• Exceptional communication skills and a customer-focused mindset.
• Ability to work collaboratively in a team-oriented environment.
• A strong desire to solve problems and deliver high-quality support.

Nice To Haves

• Basic software debugging experience using C# and Visual Studio.
• Familiarity with Azure Cloud Services.
• Experience with Zendesk or similar ticketing systems.

Responsibilities

• Act as the first point of contact for end users experiencing technical issues with computer systems, applications, and access.
• Document, track, and monitor issues using the ticketing system (Zendesk).
• Provide first-level contact and problem resolution for user-reported issues, escalating as needed per IT Help Desk procedures.
• Utilize advanced troubleshooting skills to resolve issues efficiently, leveraging resources such as the Knowledge Base.
• Collaborate with Tier 2 and Tier 3 Support teams to review, approve, and deploy automated support solutions, including database scripts and stored procedures.
• Communicate effectively with users and internal teams, maintaining clear and timely updates during the resolution process.
• Continuously enhance workflows by designing and implementing automation and customized dashboards.
• Solve problems on web-based platforms with a high level of proficiency.
• Sharpen and apply your skills in SQL, software debugging, and cloud support to diagnose and troubleshoot issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Publishing Industries
• Education Level: No Education Listed