Software Asset Mgmt Admin

About the position

As the Software Asset Manager at James Hardie, you will support the day-to-day activities associated with the organization's IT assets, ensuring operational efficiencies and data completeness through the full lifecycle of IT assets across a hybrid environment (cloud and on-prem).

Responsibilities

• Handling key relationships with peer roles across the enterprise, including Business Application Owners, Central Engineering, Infrastructure and Cybersecurity Teams as well as Software Product Owners, and Procurement representatives.
• Being accountable for ensuring new entitlement purchases, true-ups, and maintenance renewals, including maintaining the entitlement data in ServiceNow.
• Collaborating to ensure licensing contracts are optimized based on usage and predicted consumption.
• Understanding the impact of maintenance/assurance, support contracts, and requirements.
• Leading analysis, design, and requirements for IT SAM process improvements and feature enhancements.
• Handling lifecycle stages of software assets from initial request, purchasing, deployment, maintenance, through removal from service.
• Ensuring the quality of software asset records within ServiceNow's SAM Pro module, including Software Discovery Models, Software Product Models, and Software Entitlements.
• Discovering and establishing a full inventory of software deployed.
• Identifying and correlating hardware and devices of the deployed software.
• Identifying the number of licenses, licensing scheme/type, and utilization of each discovered software.
• Identifying publishers for whom we do not have full license spend and seeing high-level where we are non-compliant.
• Identifying licensed applications, and identifying vendor, count, cost per license, and current license holders.
• Categorizing all license usage: assigned in-use, assigned unused, unassigned, expired.
• Developing and analyzing reconciliation reports to resolve required actions to address non-compliant software installations.
• Performing reconciliation by comparing entitlements with discovered software installations to resolve effective license positions for each in-scope publisher.

Requirements

• 3 years experience leading day-to-day operational activities for a Software Asset Management (SAM) program.
• 5 years experience managing IT assets throughout their full lifecycle.
• Solid understanding of software licensing models, including for large vendors (SAP, Oracle, Microsoft, Autodesk etc.).
• 3 years experience with asset discovery tools and managing associated data (ServiceNow SAM Pro preferred); to analyze and identify potential gaps.
• Significant experience with SAM-related platforms, tools, and integrations - including ServiceNow ITAM, ITOM, ITSM.
• 3 years experience as a member of vendor audit activities, including leading software publisher audits to closure.
• Undergraduate degree, or equivalent experience.
• Self-motivated teammate who brings energy, enthusiasm, and intellectual curiosity to the role.
• Outstanding execution skills and attention to detail.
• Strong quantitative and qualitative problem-solving skills.
• Subject matter expert on using the ServiceNow SAM Pro module.
• Effective in finding opportunities for improvement, prioritizing options, and recommendations.

Benefits

• Comprehensive low-cost co-pay medical insurance; as well as vision insurance benefits for every 30+ hour full-time employee. Insurance starts on day one!
• Life insurance
• Short-term and long-term disability insurance
• 401(k) Retirement plan that will match 100% of employees saved dollars up to the first 6% of your salary
• Paid Time Off
• 11 paid holidays per year, paid vacation including Jury Duty and bereavement leave
• Paid sick leave
• Wellness Program, Employee Assistance Program and Parental Leave
• Tuition reimbursement
• Employee Stock Purchase Program