Software Developer - L3 Engineer

About the position

We are seeking an highly skilled and motivated L3 Engineer(Software Developer) to join our dynamic team working on Application Integration and Hybrid Cloud Domain. As an L3/Dev Engineer, you will be responsible for providing advanced technical support, troubleshooting complex issues, and guiding support engineers in solving escalated problems. This position requires strong technical knowledge, problem-solving skills, and the ability to collaborate with cross-functional teams.

Responsibilities

• Provide expert-level product support for IBM customers across the globe
• Troubleshoot, diagnose, and resolve escalated technical issues from customers.
• Perform root cause analysis and implement long-term solutions for recurring issues.
• Develop and maintain technical documentation, processes, and troubleshooting guides.
• Collaborate with multiple Development squads, SRE, and Support Engineer teams to resolve complex technical issues.
• Provide mentoring and training to support engineers (L2).
• Act as a subject matter expert for specific technologies or systems related to the product.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience).
• 4-8 years of experience in an engineering or technical support role.
• Experience with troubleshooting software, and network issues.
• Hands on coding experience with C/C++, Java, NodeJS.
• Proficiency SQL, Linux, Kubernetes, OpenShift.
• Good Operating System fundamentals.
• Excellent communication skills to interact with stakeholders and report on technical issues clearly.
• Strong analytical and problem-solving skills.
• Ability to work independently and manage multiple tasks simultaneously.

Nice-to-haves

• Strong knowledge of Integration technologies, cloud computing, Software Development methodologies.
• Knowledge of Agile methodology.
• Prior experience in a customer-facing role.