Software Support Engineer

Honeywell International • Raleigh, NC

443d

About The Position

The Software Support Engineer role at Honeywell involves providing technical support for advanced electric meters, firmware, and large-scale metering software systems. The position focuses on diagnosing and resolving complex technical issues to ensure the operational efficiency of critical metering systems for utility customers. The engineer will work closely with customers and engineering teams to deliver solutions and improve product performance, contributing to high levels of customer satisfaction.

Requirements

• Bachelor's degree in engineering, Computer Science, Information Systems, or equivalent experience
• Three years of technical software or application support

Nice To Haves

• Proven successful track record in technical customer support
• Experience working with solutions involving software is highly preferred
• Experience with electricity, gas, water metering and/or electric utilities a plus
• Strong Windows networking experience
• Excellent problem-solving and analytical abilities
• Excellent written and oral communication
• Ability and interest to learn new software quickly
• Excellent team player; self-starter with the ability to work unsupervised
• Ability to plan and maintain schedules
• Accustomed to working in an environment driven by high standards for service and system delivery
• Excellent customer communications and customer service skills
• Demonstrates good judgment in selecting methods and techniques for solving problems and obtaining solutions
• Broad technical depth in integration and operation of complex systems
• Experience in business process definition and design to meet overall business objectives
• Understanding of programming logic and the ability to troubleshoot scripts by following code mainly Python, and using SQL queries
• Experience with Oracle databases or Microsoft SQL Server
• Highly adaptable in a dynamic work environment and changing environments
• Experience with Python, Powershell or similar languages to develop or customize scripts

Responsibilities

• Technical customer support via web portal, phone, and email
• Diagnose complex software, hardware, and firmware problems or configuration issues
• Answer customer technical questions regarding electric meter operation, configuration, and firmware programming
• Work with Engineering to seek out problems, drive solutions, and improvements back into products
• Document common solutions, procedures, tips, and tricks in Knowledge Base articles

What This Job Offers

• Job Type: Full-time
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree