Solis Restaurant Manager

Holland America Line Careers • New York, NY

375d

About The Position

The Solis Restaurant Manager oversees all food and beverage service functions at Solis, including Room Service during breakfast and lunch, as directed by the Maitre D' Hotel. They ensure high guest satisfaction and team morale, maintain a good working relationship with the Chef de Cuisine, and make decisions to enhance the guest experience. The manager is responsible for supervising, training, and evaluating staff, including the Assistant Maitre D' Hotel, Assistant Sommelier, Senior Waiters, Waiters, and Service Utilities.

Requirements

• Possess a diploma from an internationally recognized hotel school or university.
• A minimum of three years' experience as Restaurant Manager or onboard a Five Star Cruise ship or luxury hospitality establishments.
• Managing & operating Restaurant Systems e.g., Micros, Symphony, MXP, Silverwhere, Crunchtime.
• Knowledge of United States Public Health rules and regulations.
• Knowledge of HACCP.
• Tech Savvy and able to perform tasks using Microsoft office tools.

Responsibilities

• Maintains a high level of guest satisfaction by ensuring seamless service and resolving guest concerns promptly.
• Directs and supervises all food and beverage service functions in the Solis, with a focus on overseeing Room Service operations during breakfast and lunch.
• Establishes and maintains a strong working relationship with the Solis Chef de Cuisine.
• Ensures the continuous development and professional growth of the team by providing regular feedback, conducting training sessions, and performing performance assessments.
• Demonstrates and maintains comprehensive knowledge of food and beverage menus, service standards, and classical cuisine.
• Maintains and demonstrates complete knowledge of food and beverage SOP, Standard Operation Procedures of The Solis.
• Supervises The Solis team during service, ensuring the proper execution, support, and coordination to provide excellent guest service.
• Maintains a good working relationship with your team, all other departments, Managers & Superiors.
• Ensures compliance to safety protocols of public health as defined by internal processes, external, and governmental regulations.
• Regularly participates in onboard safety trainings & procedures.

What This Job Offers

• Career Level: Manager
• Industry: Water Transportation
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees