Field Service AI Senior Solution Architect

Salesforce

Full-time - Mid Level

Remote

Publishing Industries

About the position

The Solution Architect plays a crucial role in the AI for Field Service Team at Salesforce, focusing on enhancing field service delivery through AI, automation, and optimization strategies. This position involves collaborating with customers and implementation teams to design and implement AI solutions, translating business requirements into technical specifications, and driving innovation and continuous improvement in service delivery.

Responsibilities

• Collaborate with and guide the customer and implementation teams to conceptualize, design and effectively implement AI solutions for field service scenarios
• Act as a liaison between business stakeholders and technical teams, translating business requirements into technical specifications
• Define customers' KPIs (Key Performance Indicators) collaborating with operational managers while leading business workshops
• Design and execute simulation experiments and find best fitting optimization techniques to align with customers' defined KPIs
• Utilize advanced mathematical and AI-based analysis to review and assess scheduling results, ensuring alignment with business goals
• Analyze customers' data using dedicated tools to identify and address operational bottlenecks, and lead dedicated workshops to discuss findings and recommendations
• Support communications to all key stakeholders regarding milestone dates and/or project risk & issue resolution
• Support user acceptance testing and manage end to end issue resolution cycle
• Lead mission critical innovation, enhancing the practice's expertise through the development of knowledge base and methodologies

Requirements

• Bachelor's degree relevant to the role such as Industrial Engineering, Statistics, Computer Science, Mathematics, Economics, etc.
• Certification in Salesforce Admin, and Service Cloud
• Experience in designing and implementing Salesforce solutions using Flows
• 3 or more years of experience in customer facing, leading roles in global organizations
• 3 or more years of experience in business analysis roles such as requirements and processes analysis
• 3 or more years of experience in problem-solving, analytical roles, that put emphasis on the ability to extract meaning from data
• Excellent verbal and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences
• Excellent multi-tasking skills and the ability to adapt quickly in a dynamic environment with changing priorities

Nice-to-haves

• Experience in the Field service industry will be regarded a significant advantage
• Experience with Generative AI based tools
• Certification in Salesforce Field Service and AI
• Familiarity with the service industry, scheduling, or logistics