Solutions Architect - Seattle

About the position

Glean is seeking a talented Solutions Architect to join our rapidly expanding, venture-backed startup. Glean is the work assistant with intuition. Find exactly what you need, right when you need it so you and your team can get big things done. Join our hard-working team and elevate your career. We are professional, creative, passionate, and, most importantly - customer-obsessed. You will be the primary technical advisor to our customers post-sale, focusing on our Enterprise & Strategic segment, where the architecture and integration demands are high. You will guide customers through their architecture, design, and implementation of Glean within their enterprise architecture.

Responsibilities

• Establish and maintain your role as the customer's primary technical advisor.
• Work with customers to onboard new datasources and implement custom integrations of Glean into their work environment and business application architecture.
• Build and provide tools, templates, and documentation for customers to leverage in integrating with Glean based on their business application stack.
• Identify opportunities with the customer to expand the use of Glean within their business application architecture.
• Provide training and guidance to customer technical resources to enable them to manage, support, and extend Glean in their environment.
• Align technical plans with customers and Glean Customer Success to ensure priorities between Glean and the customer are fully aligned and executed against.
• Assist with issue identification, troubleshooting, and remediation for your assigned customers through resolution.
• Work with Product Management and Engineering to drive improvements to the product helping customers expand their adoption of Glean.
• Be an active member of the Glean customer technical community.

Requirements

• Software development experience in at least two of the following: Python, Java, Go.
• API and custom data integration experience in a Hybrid or SaaS environment.
• Technical debugging: log analysis, code analysis, end-to-end transaction tracing.
• Networking expertise: a deep understanding of networking, including cloud and on-premise networking.
• Experience in at least two of the following disciplines: Software Engineering, Pre-Sales Engineering, Post-Sales Engineering, Professional Services, Support Engineering.
• Hands-on experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure.
• Security & audit experience: able to fully understand the technical and audit framework of the product and represent it with customer security & audit stakeholders.

Nice-to-haves

• Pre or Post-sales Solution Architect experience in a product-led company.