About the position
Solutions Architects (SA) are key technical resources focused on delivering solutions to accelerate the growth of PAR's software business. The Solutions Architect will develop a complete understanding of the assigned product's capabilities and intended use. As a key technical advisor, the SA assists Sales Executives, Customers, and Support teams by providing the technological skills and operational knowledge of the restaurant industry to ensure hardware and software solutions are configured correctly to meet agreed-upon deliverables.
Responsibilities
- Ensure exceptional customer satisfaction through implementation and support
- Perform infrastructure and requirements analysis for customer environments
- Provide technical leadership during onboarding, pilot, and deployment phases
- Design, build, and test custom solutions for menus, mobile and online ordering, and other cloud-based services
- Support lab and pilot environments and develop scalable implementation processes
- Train customers on database and configuration maintenance
- Prepare support documentation and LMS training materials
- Deliver technical sales support through demos, webinars, and Q&A sessions
- Collaborate with internal teams to align on deployment and support readiness
- Maintain working knowledge of customer operations to assist in problem resolution and team education
Requirements
- Strong knowledge of application design, database tools, and relevant computer applications within the restaurant and hospitality industry HIGHLY preferred
- Excellent verbal and written communication skills
- Strong analytical, debugging, and problem-solving skills
- Demonstrated ability to support multiple, concurrent initiatives
- Proven track record in customer multi-unit implementations
- Ability to self-train and stay current with evolving technologies
- Comfortable in a dynamic, agile, customer-centric organization
- Ability to analyze and remove barriers to sales and implementations
- 4-year technical degree or equivalent experience
- Capability to perform some domestic and international travel
Nice-to-haves
- Excellent training and presentation skills
- Strong collaboration skills to work with both technical and non-technical stakeholders
- Experience working in cross-functional teams including Sales, Product, Support, and Services
- Familiarity with customer support documentation, LMS training materials, and project reporting
