Solutions Engineer, Consulting

About the position

The Solutions Engineer (SE) partners with Business Sales to sell T-Mobile for Business products and services by leveraging their strong technical skills, experience, and industry knowledge. SEs engage in pre-sales activities by consulting on customer opportunities to gain understanding of their business, identify their business challenges, and develop solutions which meet their needs. The SE architects and designs solutions utilizing T-Mobile or partner business solutions, equipment and network. SEs provide technical support in sales presentations, product demonstrations, as well as providing answers to customer's technical inquiries. SEs further support Business Sales by reviewing specific customer opportunities and sales funnels. SEs will keep the Business Sales teams they support apprised of relevant technologies and industry trends. They will also consult with Sales on the technical aspects of T-Mobile for business products and services. As needed, SEs partner with Marketing, Product, Engineering, Sales Ops, and Care teams to provide feedback, support special projects, and engage in market-level opportunities. SEs maintain their technical skills and industry expertise by participating in internal and external training opportunities. SEs also pursue and maintain partner or industry certification as required for their position.

Responsibilities

• Participate in customer meetings
• Uncover opportunities and recommend solutions
• Understanding nuances and drivers
• Design and architect services and solutions
• Close technical hurdles
• Prepare and present technical customer presentations
• Present product roadmaps
• Provide RFP technical input
• Strategize with Sales team to improve Regional/National sales
• Participate in account reviews with customers
• Own customer technical relationships
• Supports non-integrated solutions
• Demonstrates customer portals to customers
• Specialization in specific Value Added Solutions
• Partners with Product Team on future product development
• Ability to review and demonstrate Product roadmap to customers and sales teams
• Engaged for Executive briefing center presentations
• Maintaining technical knowledge by attending training in assigned areas
• Maintaining adequate level of industry expertise
• Pursue industry certification appropriate to role
• Generalist level knowledge in Cloud Solutions
• Consultant level knowledge in at least TWO Cloud Solutions
• Ensure a positive customer experience
• Assist with high-level support and troubleshooting
• Open tickets and engage appropriate support resources
• Assist with post-sale support escalations as engaged by SETC

Requirements

• High School Diploma/GED (Required)
• Bachelor's Degree STEM area of study strongly preferred (Required)
• 4-7 years Experience in telecommunications, IT administration or network engineering roles with a professional track record of successful solution sales, managing internal/external relationships in a matrix environment (Required)
• Technical Leadership (Required)
• Excellent oral and written communications; strong interpersonal skills (Required)
• Proficiency with business application software (Required)
• Ability to provide strategic direction in a leadership role (Required)
• Ability to create and deliver technical presentations (Required)
• Consultant level knowledge in at least TWO Cloud Solutions (Required)

Nice-to-haves

• Project Management (Preferred)
• Sales Experience with Sales Methodologies (Preferred)
• Microsoft 500, 700, 100 (Preferred)

Benefits

• Medical, dental and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs