Solutions Engineer

About the position

As a Solutions Engineer at GoGuardian, you will work alongside our sales and customer experience teams as the ultimate product specialist and provide both pre- and post- sales technical guidance. You will leverage your technical and people skills to help deliver customer solutions and become a trusted advisor in the process. You should be highly self-motivated and extremely curious to learn more about GoGuardian's products and the vast problems they can solve.

Responsibilities

• Develop a deep understanding of GoGuardian's products, their capabilities, and their limitations.
• Participate in discovery calls to identify the customer's technical landscape and determine plans for technical deployment.
• Assist pre and post sales teams by addressing technical questions and objections, enhancing their presentations with your in-depth product knowledge.
• Build and maintain strong relationships with customers throughout the sales process and beyond.
• Support new and existing customers with onboarding, implementation, integration, configuration, and customization of our software solutions.
• Research and recommend new technical solutions to address client needs, acting as a go-to resource for troubleshooting and guidance.
• Provide detailed documentation and clear communication to internal teams and clients, ensuring everyone is aligned.

Requirements

• 2+ years of experience in a client-facing role with a technical focus, ideally within the SaaS industry (consulting, solution architecture, professional services, etc.); education technology experience highly preferred.
• Strong background combining business acumen and technical expertise.
• Excellent verbal and written communication skills; ability to create detailed documentation.
• Proven ability to build rapport with both internal teams and client stakeholders.
• Background in IT and/or network administration, including familiarity with Active Directory, Mobile Device Management, Group Policy, and SysAdmin functions.
• B.S. in Computer Science, Engineering, or a related field.

Benefits

• Competitive pay, complete health insurance, 401(k) matching, and an employee equity plan.
• Flexible time off, paid holidays, paid parental leave, wellness days, and a paid year-end holiday break.
• A robust catalog of benefits that support your professional growth and personal well being, including work from home funds, fertility & adoption reimbursement, and more.