Solutions Engineer

About the position

The Solutions Engineering team partners with our GTM teams and customers to realize their full potential through the adoption of prescriptive solutions that drive their growth and success. You will work with founders, C-level executives, finance leaders, product design and engineering teams across a range of startups to large global brands and platforms who are building financial services solutions.

Responsibilities

• Support key new logo pursuits alongside the sales team.
• Help signed customers integrate and go live with Bridge solutions.
• Cultivate and deliver expansion opportunities and product adoption within existing customer base.
• Drive thought leadership and be a trusted advisor for key business and technical stakeholders including CIO, CTO, COO, CRO, CDO, Head of Product Engineering, and Head of Payments.
• Work to deeply understand the customer’s business objectives, and then design and apply Bridge’s solutions to their challenges.
• Lead strategy engagements with users to align to business priorities, design solutions and secure the technical win by performing in-depth customer discovery, evangelizing the proposed solutions through executive briefings, readouts, presentations and solution demos.
• Bring understanding of the market to our Product and Engineering teams by acting as the 'Voice of the User.'
• Act as a crucial part of the GTM team, providing technical insight and solutions to prospective and existing platform users. Guide and provide technical expertise on Bridge and its benefits.

Requirements

• 5+ years of experience in a similar customer-facing engineering role such as solution consultant, solutions architect, or sales engineer, for a global software enterprise.
• Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels.
• Effective group-facilitation skills and confidence in proposing and leading customer meetings to gain strategic footing and pursue opportunities.
• Thorough understanding of the software development lifecycle and API architecture.
• Outstanding spoken and written communication skills, presentation skills, and confidence in explaining complex concepts to both technical and non-technical audiences.
• Strong organizational and time management skills and the ability to juggle competing priorities while working with multiple strategic opportunities and customers.