About the position
As a Spa Sales Associate at Hand and Stone, you will play a vital role in creating an outstanding experience for our guests. This part-time position is located in Sandy Springs and offers a dynamic working environment with numerous perks. You will be responsible for providing excellent customer service to our members and guests, ensuring they feel welcomed and valued from the moment they arrive. Your duties will include answering phones, booking appointments, selling memberships, gift cards, and upgrades, as well as promoting the health and wellness benefits of massage therapy. Maintaining a professional and clean work environment is essential, as is having a positive and energetic attitude. You will also be expected to perform various other duties as assigned, contributing to the overall success of the spa. At Hand and Stone, we pride ourselves on our commitment to our employees and clients alike. We believe that happy employees lead to happy clients, and we strive to create a supportive and respectful workplace. With over 500 locations across the U.S., we offer growth opportunities for individuals at all stages of their careers, whether you are a Massage Therapist, Esthetician, Spa Manager, or Spa Associate. Our focus is on exceeding our guests' expectations, and we are looking for team players who share this vision. Join us and experience what makes Hand and Stone a unique and rewarding place to work!
Responsibilities
- Provide excellent customer service to members/guests
- Welcome and greet members/guests upon arrival
- Answer phones, book appointments, sell memberships, gift cards and upgrades
- Follow proper filing procedures/file maintenance
- Promote health/wellness benefits of massage therapy
- Maintain a professional and clean work environment & appearance
- Exhibit a positive, energetic attitude
- Collaborate as a team player
- Perform various other duties as assigned
Requirements
- Excellent customer service skills and work ethic
- Knowledge of Microsoft Office applications and basic accounting principles
- Ability to learn Zenoti (training provided)
- Able to work flexible days and hours
- Ability to handle stressful situations professionally
- Multitasking skills while focusing on the guest
Nice-to-haves
- Experience in a membership-based spa environment
- Sales experience
Benefits
- Competitive compensation and generous bonuses
- Flexible schedules
- Growth opportunities
- Convenient location
- Steady clientele
- Vacation and Holiday pay
- Professional and safe work environment
