<span>Assistant Manager</span>

J.Crew • Towson, MD

424d • $36,920 - $55,640

About The Position

As an Assistant Manager at J.Crew, you will play a crucial role in the leadership team, focusing on driving business profitability through customer engagement and team development. Your responsibilities will include fostering customer loyalty, providing coaching to team members, and ensuring operational excellence on the selling floor. You will also be involved in community engagement and local event planning to enhance brand presence.

Requirements

• High school diploma or equivalent combination of education and experience.
• 2 or more years of experience with similar scope, specialty retail preferred.
• Effective and confident communication skills.
• Ability to process information and operate store systems accurately.
• Availability during busy times, including nights, weekends, and holidays.
• Adept with technology and apps, familiar with industry-related blogs and feeds.

Nice To Haves

• Great fashion aesthetic and awareness of industry trends.
• Track record of setting and achieving goals.
• Ability to shift gears quickly and rally the team behind new strategies and projects.
• Smart decision-making skills by actively listening and understanding data.

Responsibilities

• Be the role model for creating personalized connections with customers that drive loyalty and excitement for the brand.
• Observe associate performance on the selling floor and assist if necessary to make a connection or sale.
• Lead fit sessions that enhance product knowledge and fuel a style obsession.
• Help associates make the most of each customer interaction by sharing specific actions to improve outcomes.
• Ensure the team is always on track to make their goals and exceed customer expectations.
• Own the selling floor and ensure that the right people are in the right place at the right time.
• Be ready to step in for another manager as needed.
• Plan and execute local events that tie to the community and fuel incremental traffic and sales.
• Act in a manner that aligns with our values.

Benefits

• Competitive base pay and bonus programs
• Flexible days and hours
• Amazing merchandise discounts
• 24/7 free confidential help with personal and work concerns
• Personal and professional development opportunities
• Volunteer program, disaster relief funds, charitable matching donations
• Medical, dental, vision, life insurance, pet insurance, legal plan, ID theft, commuter benefit
• Paid time off, holidays, parental leave, disability leave, bereavement
• 401(k) plan with company matching contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees