Jackson Hewitt - 3339 - Houston, TX
posted 4 days ago
Full-time - Entry Level
Houston, TX
About the position
As a Spanish Speaking Customer Service Associate at Jackson Hewitt, you will play a crucial role in providing exceptional service to clients in a welcoming environment. Your primary responsibilities will include greeting clients, managing information intake, confirming appointments, and ensuring a positive experience throughout their visit. This position offers opportunities for career advancement and is ideal for individuals who excel in building strong client relationships.
Responsibilities
- Greet clients and ensure a positive experience from the moment they arrive.
- Handle basic information intake and confirm appointments.
- Follow up with past and potential clients to maintain engagement.
- Distribute marketing materials to clients.
- Keep clients engaged during their wait times.
Requirements
- Strong interpersonal and communication skills.
- Experience in a fast-paced retail environment.
- Basic computer proficiency and troubleshooting abilities.
- Prior customer service or sales experience is a plus but not required.
- A willingness to learn and grow in a customer-focused role.
Nice-to-haves
- Bilingual in Spanish and English is preferred.
Benefits
- Bonus based on performance
- Employee discounts
- Opportunity for advancement
- Training & development
- Access to unlimited telemedicine and virtual healthcare for $13 per month
- Early access to earnings with ZayZoon
- Dynamic work environment with a collaborative atmosphere
