Specialist - Clubs & Lounges Customer Engagement & Access

United Airlines - Chicago, IL

Full-time - Entry Level

Chicago, IL

Air Transportation

About the position

The Specialist - Clubs & Lounges Customer Engagement & Access at United Airlines is responsible for managing the marketing channels and access policies for United Club and Lounge. This role involves leading customer engagement initiatives, overseeing new club openings, and ensuring effective communication across various teams. The position requires collaboration with cross-functional partners and a strong focus on integrated marketing strategies.

Responsibilities

• Obtain a thorough understanding and ownership of United Club and Lounge marketing channels and access policies.
• Lead commercial elements of the lounge program, including customer engagement initiatives and new Club openings.
• Support integrated marketing strategy for new club openings and renovations, managing budget and creative briefs.
• Own United Club and Polaris access policies, including documentation and customer communication.
• Execute customer messaging for digital marketing channels, including website and app updates.
• Champion new digital marketing capabilities for Clubs & Lounges and partner with Digital Technology.
• Execute customer communication for in-club activations, such as product sampling.
• Provide ad hoc presentation support and create internal collateral.
• Support broader enterprise projects on an ad hoc basis.

Requirements

• Bachelor's degree
• 2+ years of related experience in Marketing or Project Management
• Proficient in Microsoft PowerPoint
• Ability to work in a highly cross-functional capacity
• Project management skills including communication and coordination across multiple teams
• Strong attention to detail
• Passion for shaping customer messaging and experience in the airline lounge space
• Strong written and verbal communication skills
• Ability to proactively problem solve and present creative ideas
• Must be legally authorized to work in the United States without sponsorship

Nice-to-haves

• Bachelor's degree in Business Administration or Marketing
• Experience in Integrated marketing planning or Digital marketing

Benefits

• Competitive benefits package including parental leave, 401k, and travel privileges