As a Specialty Associate you will contribute to profitable sales growth by combining in-depth product knowledge and a passion for service to build clientele and meet sales goal.
Responsibilities
Greets and assists customers in finding products and delivers exceptional customer service.
Informs customers of key product attributes and care/protection plans to generate interest and suggests additional products to customers.
Meets or exceeds sales goals and productivity standards.
Partners with team members and actively listens to all customer issues.
Promotes FindMore, assists with credit, reward, and gift card programs and engages customers to support the company's credit application process.
Participates in inventory process and all merchandise transfers, return to vendor/warehouse, defective merchandise.
Maintains sales floor recovery process to ensure a clean and organized store environment.
Completes pricing and signing processes in specialty businesses.
Supports company shrink and safety initiatives.
Consistently meets established performance standards for the role, including (but not limited to) the company's iCAP program, products and service sales, customer service, profit, productivity and attendance.
Requirements
Ability to solve problems and make smart decisions that drive sales, profit or customer service.
Ability to execute work efficiently and effectively.
Ability to inspire strong performance in yourself and others.
Ability to provide great customer service.
Ability to cooperate and build positive, inclusive and respectful relationships.
Accountability for actions and outcomes.
Proactive in finding ways to improve the customer experience.
Confidence and courage to do what's right.
Ability to take action with energy and urgency.
Benefits
Medical/dental/vision insurance
Term life insurance
Paid vacation/holidays
401(k) with Company match
Associate discount on JCPenney merchandise
Additional compensation for working on designated holidays