Sallie Mae Inc (SLM Corp) - Indianapolis, IN
posted 4 days ago
About the position
When you join Sallie Mae, you become a champion for all students. We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education.
Responsibilities
- Contribute to the execution of engineering projects, ensuring their successful completion within defined timelines and quality standards.
- Build automation and tests to ensure the reliability and performance of deliverables.
- Refactor new and legacy code as we work towards eliminating technical debt.
- Develop and implement engineering solutions, adhering to best practices and leveraging appropriate tools and technologies.
- Support in-depth analytics to inform improvements in the customer experience within the interactive voice response solution (IVR).
- Design and implement data manipulation and processing pipelines to transform raw data into actionable insights for analytic purposes.
- Responsible for creating/modifying reporting within Tableau to inform decision making and enable appropriate monitoring.
- Assist in ensuring data integrity and accuracy by monitoring data sources and implementing quality control processes.
- Provide technical support and troubleshooting expertise to address issues and challenges encountered during project execution.
- Collaborate effectively with cross-functional teams, including product management, design, and operations, to ensure project alignment and successful outcomes.
- Communicate project progress, risks, and challenges to stakeholders in a clear and timely manner.
Requirements
- 1+ years of experience as a full-time software developer or engineer.
- 1+ years programming experience with multiple scripting and programming languages and supporting technologies such as Javascript, C#, Python, Cloudwatch, Dynatrace, and Typescript.
- 1+ year working with complex data, including shaping and flattening data for reporting using SAS/SQL and updating/maintaining Tableau.
- Experience designing, developing and consuming RESTful, SOAP and GraphQL based web services for mission critical, high-volume systems.
- Ability to work independently and collaboratively in a team environment.
- Strong problem-solving and analytical thinking skills.
- Excellent communication and interpersonal skills.
- Detail-oriented with a focus on quality and accuracy.
Nice-to-haves
- Bachelor's degree in Computer Science, Engineering, or a related field.
- Experience with designing and developing AWS Connect Call Center Solutions.
- Knowledge of cloud platforms (e.g., AWS, Azure, or GCP) and experience with cloud services.
- CI/CD pipeline creation and support experience.
- Understanding of Software Development Life Cycle.
- Experience working in Agile methodologies.
- Experience working in financial services industry, regulated compliance environment.
Benefits
- Competitive base salaries
- Bonus incentives
- Generous PTO, Floating Holidays and 12 Federal Holidays observed
- Support for financial-well-being and retirement 401k with employer match
- Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
- Employer paid short-term/long-term disability and basic life insurance
- Flexible hybrid working arrangements
- Paid parental leave and adoption reimbursement programs
- Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
- Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
- Tuition Reimbursement and Family Scholarship Programs
- Career development and training opportunities
