Sr Business Operations Coordinator

UnitedHealth Group - Eden Prairie, MN

Full-time - Entry Level

Remote - Eden Prairie, MN

Insurance Carriers and Related Activities

About the position

The Sr Business Operations Coordinator at Optum is responsible for managing the end-to-end activities related to the acquisition and renewal of state-issued clinical licenses for various healthcare professionals. This role involves primary source verification, application processing, and maintaining a comprehensive database of over 241,000 licenses and certifications. The position supports clinicians in obtaining necessary licenses to provide services, ensuring compliance with state regulations while working in a hybrid environment that allows for both remote and in-office work.

Responsibilities

• Review clinician demographics entered into the user interface and approve for importing
• Populate and print new license applications
• Timely communication with clinicians regarding missing information and/or inconsistencies
• Preparing application(s) mailings
• Complete full quality assurance review of clinician application returned to department by clinician
• Obtain license payment funding on behalf of clinician
• Submit application including payment and other required supporting documents
• Follow-up on outstanding applications submitted to State board
• Monitor aging reports and take appropriate action with State board and/or clinician
• Perform online payment requests and manual check payment requests
• Perform primary source verification - accessing individual State board websites
• Special assignments including - monthly interaction audits; State board reporting
• Onboard clinicians into clinical licensure system(s)
• Extensive work experience within own function
• Work is frequently completed without established procedures
• Works independently
• May act as a resource for others
• May coordinate others' activities
• Meeting business demands and deadlines in a frequently changing environment

Requirements

• 1+ years of experience with navigating through systems and databases completing repetitive tasks with high quality
• 1+ years of experience with meeting business demands and deadlines in a frequently changing environment
• Intermediate proficiency with Microsoft Office Suite 365 (Outlook, Microsoft Teams, Excel, Word, etc.)
• Desire and proven ability to learn new skills, systems and processes

Nice-to-haves

• 2+ years of experience working with licensing and/or applications

Benefits

• Comprehensive benefits package
• Career development opportunities
• Flexible work environment (hybrid)