Compass Group - Minneapolis, MN
posted 4 days ago
Full-time - Mid Level
Minneapolis, MN
1-10 employees
Merchant Wholesalers, Nondurable Goods
About the position
The Senior Client Services Manager at Canteen One is a leadership role focused on managing relationships with Fortune 500 clients. This position is essential for maintaining customer satisfaction and ensuring contract renewals through outstanding service. The role involves advanced analytical and financial skills, as well as team leadership to support account retention strategies.
Responsibilities
- Assist in the setup of new accounts and roll outs
- Prepare reports and summaries
- Recommend and present information to the client, and implement the recommendations
- Conduct quarterly meetings and business reviews
- Facilitate data needed for business reviews/meetings
- Build, maintain and sustain relationships with clients by delivering a high level of interaction and analysis
- Develop account retention strategies
- Perform ongoing analysis by analyzing financial performance
- Facilitate business proformas and overall financial summary of total business
- Accurate financial expectations for renewals/bids
- Evaluate possible new business relationships
- Facilitate meetings and/or manage internal resources to resolve issues
- Identify and develop plans to correct problems or obstacles
- Communicate all relevant client information throughout Canteen One
- Work with Operations and build relationships
Requirements
- Bachelor's degree in business, marketing or a related field is Required; or an equivalent of five years of service business experience with three years in account management
- Minimum of three (3) years of business experience
- Experience in market analysis, operations and account management is strongly preferred
- Proven financial analysis skill set required
- Excellent interpersonal communication, negotiation skills and conflict resolution skills
- Strong customer service orientation
- Proven ability to grow and maintain long-term positive internal and external work relationships
- Ability to use analytical and intuitive judgment, and sound decision making in developing and applying new methods/policies that affect the business
- Supervisor experience preferred
- Intermediate Microsoft Excel and Word experience; Microsoft PowerPoint experience preferred
- Experience with an ERP system strongly preferred (i.e. Oracle, PeopleSoft, SAP, JD Edwards)
- Reporting tool experience is preferred, with Business Objects experience strongly preferred
Benefits
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
