Sr. Cloud Technical Account Manager , AWS Enterprise Support

Amazon - Arlington, VA

Full-time - Mid Level

Arlington, VA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Sr. Cloud Technical Account Manager (TAM) at AWS Enterprise Support plays a crucial role in driving customer success by providing strategic technical guidance and advocacy. This position is focused on supporting a diverse range of customers, from startups to Fortune 500 companies, in leveraging AWS services effectively. The TAM acts as the principal technical advisor, ensuring customers' AWS environments are operationally healthy and resilient, while also helping to craft and execute strategies for AWS service adoption. This role requires strong technical acumen and customer-facing skills, as well as the ability to engage with senior leadership on various technical matters.

Responsibilities

• Act as the principal technical advisor and voice of the customer for AWS Enterprise Support customers.
• Work proactively to craft and execute strategies to drive customer adoption of AWS services.
• Provide advocacy and strategic technical guidance to help plan and build solutions using best practices.
• Maintain operational health and resilience of customers' AWS environments.
• Engage with appropriate engineers and service teams to resolve customer support issues.
• Drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.

Requirements

• Bachelor's Degree in Computer Science, Math, or related discipline, and 7+ years of equivalent work experience or 9+ years of related work experience.
• 7+ years of technical engineering experience.
• Experience in Information Technology operations.

Nice-to-haves

• 7+ years of experience with operational parameters and troubleshooting for Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, or Applications Development in a distributed systems environment.
• Internal enterprise or external customer-facing experience as a technical lead.
• Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s).
• Experience in a 24x7 operational services or support environment.
• Experience with AWS services and/or other cloud offerings.

Benefits

• Flexible work hours and arrangements
• Mentorship and career growth opportunities
• Diversity and inclusion programs
• Work-life balance initiatives