Sr. Cloud Technical Account Manager , Strategic Enterprise Support

$138,200 - $239,000/Yr

Amazon - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As a Senior Cloud Technical Account Manager (TAM) at Amazon Web Services (AWS), you will play a pivotal role in supporting a diverse range of customers across various industries, including Automotive, Financial Services, Energy, and Big Data. This position is not a sales role; instead, it focuses on being the principal technical advisor and the 'voice of the customer' for organizations ranging from start-ups to Fortune 500 enterprises. Your primary responsibility will be to help customers maximize the value and service they receive from AWS, ensuring their creative and transformative spirit of innovation is supported across all technologies, including Compute, Storage, Database, Big Data, Application-level services, Networking, and Serverless solutions. In this role, you will craft and execute strategies to drive customer adoption and effective use of AWS services such as EC2, S3, DynamoDB, RDS databases, Lambda, CloudFront CDN, and IoT. Your technical expertise and customer-facing skills will enable you to represent AWS effectively within customer environments, facilitating discussions with senior leadership regarding incidents, trade-offs, support, and risk management. You will provide advocacy and strategic technical guidance, helping customers plan and build solutions using best practices while proactively maintaining the operational health of their AWS environments. Building close relationships with customers will be essential, as it will allow you to understand their business and operational needs, as well as their technical challenges. This understanding will enable you to help them achieve the greatest value from AWS. The position requires the ability to travel 10% or more as needed, making it a dynamic and engaging opportunity for those who wish to be at the forefront of innovation in cloud technology.

Responsibilities

• Act as the principal technical advisor and 'voice of the customer' for AWS Enterprise Support customers.
• Craft and execute strategies to drive customer adoption and effective use of AWS services.
• Provide advocacy and strategic technical guidance to help customers plan and build solutions using best practices.
• Maintain operational health of customers' AWS environments proactively.
• Facilitate discussions with senior leadership regarding incidents, trade-offs, support, and risk management.
• Build close relationships with customers to understand their business and operational needs.
• Represent AWS effectively within customer environments.

Requirements

• Bachelor's Degree in Computer Science, Math, or related discipline, and 5+ years of equivalent work experience or 7+ years of related work experience.
• 5+ years of technical engineering experience.

Nice-to-haves

• Understanding of the AWS Well-Architected Framework pillars and ability to apply them to customer architecture.
• Internal enterprise or external customer-facing experience as a technical lead.
• Experience applying technical or operational expertise to solve complex challenges.
• Professional oral and written communication skills, especially in presenting to executive audiences.
• Experience building resilient, secure, cost-effective, and performant systems.
• Experience in Information Technology operations.
• Experience in a 24x7 operational services or support environment.
• Experience with AWS services and/or other cloud offerings.
• Experience mentoring others.

Benefits

• Comprehensive medical, financial, and other benefits package.
• Equity and sign-on payments as part of total compensation package.