Sr. Customer Service Rep/Benefits Specialist

$39,520 - $39,520/Yr

Robert Half - Worcester, MA

Full-time - Entry Level

Worcester, MA

Administrative and Support Services

About the position

The Administrative Assistant will serve as the first point of contact at the municipal office in Worcester, MA. This role involves managing front desk operations, directing foot traffic, and handling phone inquiries. The position requires strong customer support skills and attention to detail, particularly when dealing with confidential information.

Responsibilities

• Answer inbound phone calls and direct them to appropriate departments.
• Mitigate office flow and manage walk-in traffic.
• Handle data entry tasks as needed.
• Organize forms and files online.
• Multitask effectively in a busy office environment.

Requirements

• Experience using office equipment such as printers and scanners.
• Strong customer support skills.
• Attention to detail when handling confidential information.
• Experience in benefits administration is a plus.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan enrollment